Check-In

Expedite your check-in process by completing pre-check-in via the Palace Resorts App!

Confirmation codes were sent to primary guests on Tuesday 26th April. 

PLEASE NOTE

The hotel address is: Moon Palace Resort – Chetumal Km 340, Riviera Maya, 77500 Cancún, Q.R., Mexico

State: Quintana Roo

Important to Note: Upon Arrival in Cancun, please DO NOT discard your IMMIGRATION STUB. You will need it for departure from Cancun as well.

MELE CHECK-IN INSTRUCTIONAL VIDEO