Travel Info

Travel Info

Each traveller must complete the Mexico Tourist Form for immigration purposes. This can be done in advance and printed, or a form can be completed in the immigration hall on arrival.


The Resort address is: Moon Palace Resort – Chetumal Km 340, Riviera Maya, 77500 Cancún, Q.R., Mexico

State: Quintana Roo

Important to Note: Upon Arrival in Cancun, please DO NOT discard your IMMIGRATION STUB. You will need it for departure from Cancun as well.


One free Rapid Antigen test per person is included to facilitate your departure from Mexico. You must schedule the test via the instructions given at check-in. It is your responsibility to ensure your test is booked and that you show up for the test on time. Tests are conducted at the resort and the results are sent to you via email. It is very important to schedule your departure test as soon as you arrive and in accordance with the requirements of the country you are returning to e.g. USA – 1 day before departure, Trinidad – within 3 days (72 hours) of departure.

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