Melé

FAQs

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General FAQs

What are the dates for Melé Destination Cancun 2023?

Destination Cancun will take place from Thursday 7th September – Monday 11th September, 2023

 

What is the cost of the packages?

Package prices vary by room category and occupancy.

Destination Cancun 4-night rates are available from US $1,799 per person (double occupancy) plus taxes & fees.

Triple and quad occupancy are available at even lower rates per person!

What is the minimum deposit to reserve a room?

Down Payments vary by room category as follows:

  • Garden View – US $300 per person 
  • Ocean View – US $350 per person
  • Swim Up – US $500 per person
  • Governor Suites – US $600 per person
  • Presidential Suites – US $700 per person

Is Melé Canun Carnival all-inclusive?

YES! Your Melé package include accommodation, food, drinks (alcoholic & non-alcoholic), events & concerts!

What methods of payment are accepted?

Payments can be made online via credit card (Visa or MasterCard only).

Will payment plans be available?

Absolutely! When reserving your pacakge, you will have the option to pay in full or select a payment plan. This will afford you the opportunity to pay for your trip in manageable monthly instalments. Payment plans will only be available for a limited time.

CANCUN FAQs

Can I stay at another resort?

There are no packages for guests staying outside the resort. All events take place at the resort and no external guests will be allowed to attend.

Is there an age limit?

Yes, all guests must be 18 years or over on September 7, 2023. 

Where do the events take place?

Events will take place at various venues throughout the extensive Moon Palace Resort. Guests will receive a full itinerary listing dates, times, venues and themes for each event via email prior to the event.

Can I purchase event tickets separately?

No, all events are included in the Melé package. All events take place at various venues throughout the resort and no external guests will be allowed.

What information do I need to book?

All you need to book is your peronsal info (name, email etc). Details for the other guests in your room/cabin are not required at the time of booking. You simply need to select how many persons you are booking for and your room type.

Single Occupancy – 1 person in 1 room

Double Occupancy – 2 people in 1 room

Tripe Occupacy – 3 people in 1 room

Quad Occupancy – 4 people in 1 room

*Occupancy is subject to availability.

AIR TRAVEL

Is airfare included in the package price?

Airfare is not included in any of our packages. All guests are responsible for booking their own airfare.

What airport should I fly to?

Destination Cancun Carnival guests should fly to Cancún International Airport (CUN). The resort is located just 15 minutes from this airport.

Do I need a US visa?

A US visa is not required for entry into Cancun, Mexico however if you are travelling through the United States, you are required to have the necessary travel documents for entry into the US which may include a US visa.

If you reside outside of the US, it is not necessary to travel through the US as there are alternate routes available. For example, residents of Trinidad & Tobago may trael through Panama to arrive in Cancun and therefore do not require a US visa. Please select a route that is appropriate for you and ensure you have the necessary travel documentation for that route.

Do I need a passport?

Yes, you will need a valid, unexpired passport that is valid for at least 180 days after your arrival date in Mexico. Please check your passport for validity before booking. It is your responsibility to ensure you have a valid passport for travel.

Is a visa required for entry into Cancun, Mexico?

A visa is not required to travel to Cancun from most countries including USA, Canada, UK, Trinidad & Tobago and most Caribbean countries. It is your responsibility to determine if you require any special travel documents and to obtain them.

CANCELLATION POLICY

  • Guests shall have the right to cancel and receive a refund of the amount paid towards the Melé Destination Package for cancellation requests received in writing on or before March 10, 2023 (181 days or more before the Destination start date of September 7, 2023) less a penalty of $150.00 for administration and processing.

  • Guests shall have the right to cancel and receive a refund of the amount paid towards the Melé Destination Package for cancellation requests received in writing on or before July 8th, 2023 (61 days or more before the Destination start date of September 7, 2023) less a penalty of 50% of the package price. If the guest has paid less than 50% of the package price at the date of cancellation, no refund will be issued.

  • Guest shall NOT have the right to cancel and receive a refund of the amount paid towards the Mele Cruise Package for cancellation requests received on or after July 8th, 2023 (61 days or less before the Destination start date of September 7, 2023). Subsequent to July 8th, 2023, your booking will be considered non-refundable. All Guests are encouraged to purchase travel insurance.