Cancun, Mexico | Apr.28 - May 02, 2022



As a condition of your use of this Website, you agree that:

1. You are at least 18 years of age;

2. You will use this Website in accordance with these Terms of Use;
3. You will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
4. You will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;
5. All information supplied by you on this Website is true, accurate, current and complete;
6. You will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.

7. You are responsible for booking your own airfare at your cost. All packages on this website do not include airfare.
8. You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Melé has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.
9. With regards to you passport and Visa, you must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information before booking your package. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.

10. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart.

11. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms of Use.





1. You may be presented with several payment options. Please note that prices vary between payment options.

2. VISA and MasterCard credit cards are the only methods of payment accepted. Your credit card will be charged in US dollars by TMR Ltd.


Customers may select a payment plan in order to pay for their booking in separate parts. By enrolling in a payment plan, the customer agrees to the following terms & conditions:

1. After selecting a payment plan and completing the first payment, orders/invoices will be generated for each ‘future payment’. These orders are visible in your account under ‘Scheduled Orders’. Orders past their due date are visible under ‘Orders’.

2. Customers will receive an email reminder on the date each payment becomes due. The customer is responsible for paying each invoice on time even if a reminder notice is not received via email.

3. Every invoice must be paid in full on the date it is due.

4. Payments are not automatically billed to your credit card. Customers must follow the link received via email OR log into their account via to enter their credit card information and complete each payment.

5. Late payment of invoices may result in late charges.

6. If a customer fails to complete payment on two (2) or more past due invoices at any point in time, their booking will be considered for cancellation. Bookings will be cancelled in accordance with the cancellation penalties outlined below.

7. If all invoices are not paid in full by March 31st, 2022, customers’ bookings will be cancelled in accordance with the cancellation penalties outlined below.



If Melé Destinations – Cancun is postponed due to unforeseen circumstances, you can retain your reservation and it will be honored for the rescheduled dates.

Cancellation requests for any other reason should be sent to our support email You will be issued a Refund form via email. You must fill out this form to complete your cancellation request.

All refunds will be made to the original form of payment used for the purchase, i.e. if you paid by credit card, the refund will be issued to your credit card used at the time of purchase. Please note your bank may take up to 7 days to post the credit to your account.

Refunds are processed 7 – 10 working days from the day the Refund Form is received, providing all the necessary information to process your refund is accurately completed on the Refund form. 

Refunds are subject to cancellation penalties outlined below.



1. Cancellation requests received 181 days or more before the package start date i.e. on or before October 29th, 2021 may cancel and receive a refund of the amount paid towards the package less a penalty of $100 for administration and processing.

2. Cancellation requests received between 61-180 days before the package start date i.e. between October 30th, 2021 and February 26th, 2022 may cancel and receive a refund of up to 50% of the price of the package booked.

For instance, if you booked a package valued at $3,000 and paid $2,250 (75%) then you would be entitled to a refund of $1,500 (50%). However, if you only completed payments of $600 (20%) then you will not be entitled to any refund.

3. Cancellation requests received 60 days or less before the package start date i.e. on or after February 27th, 2022, your booking is considered non-refundable, meaning you won’t get your money back if you cancel.